Coast Central Credit Union: FAQs & Tutorials

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Need help? You're in the right place. Many common issues can be solved right here, right now, without needing to call our Member Support Center.

If you find that your question isn't answered here, feel free to call us at (707) 445-8801. Our Member Support Center is available Monday through Thursday from 8:30am to 5:30pm, and Friday from 8:30am to 6:00pm.

Tutorials
These are complete "How To" sections which walk you through the steps involved in setting up or using certain member services.

       •   How to sign up for and log in to Coast Central Online
       •   How to use and get the most out of Coast Central Online
       •   How to use home banking with your touchtone phone
       •   How to sign up for and manage your E-Services

Frequently Asked Questions (FAQ)
These are some of the most common issues we receive calls and questions about. You can save time and trouble by reviewing the following sections before contacting us for help.

*General Account Questions >*	How do I set up a direct deposit to my account? Why do I have to keep $50 in my Membership Savings? What happens if someone writes me a bad check? What is my routing/transit number? How can I pay my bills? Where can I go for help with credit counseling?
*Online Banking >*	Why can't I log in? How do I sign up for Coast Central Online? How do I use Coast Central Online by phone? Can minors sign up for online banking access? Is the login box built into your website secure? Can businesses sign up for online banking access? What can I do if I can't see the whole navigation menu? How can I maximize the security of my information? What does it mean to "register" my computer? How does my computer keep getting unregistered? Why was I asked a security question that isn't mine? What is Multi-Factor Authentication? Why are there multiple steps in the login process? What financial software and websites are compatible? How can I use Quicken to manage my online accounts? Where can I find the answers to my security questions? Can I change my security questions? Why can't I use letters in my PIN? What if I submitted a PIN including letters when I applied? How do I change my PIN? Can I access Coast Central Online with my mobile device?
*Debit Cards & Checking >*	Is my checking account free? What's the best way to keep track of my balances? What's the difference between "balance" and "available"? What's the difference between "debit" and "credit"? Can minors apply for a Visa Check & Cash Card? What do I do if my checkbook is lost or stolen? What do I do if my debit card is lost or stolen? How can I dispute a charge to my debit card? Why was I charged a monthly service fee? Which ATMs can I use for free? What is a foreign transaction fee? How can I reorder checks?
*Overdrafts & Courtesy Pay >*	What is Courtesy Pay? What is a Courtesy Pay fee? What is an overdraft fee? How can I prevent overdrafts? How can I sign up for Courtesy Pay? Can I opt out of Courtesy Pay? What is my Courtesy Pay limit? Why did I receive Courtesy Pay fees? Which overdraft protection method is right for me? How do overdraft protection account transfers work? I have overdraft protection...why wasn't a transfer made? What can I do if I can't pay the money back right now?
*Overdrafts & Regulation E >*	What is Regulation E? Does Regulation E affect my account? Should I opt in? How does this work for new accounts? What kinds of transactions does Regulation E affect? What's the difference between everyday and recurring? How are checks and electronic transfers affected? Is there a fee for opting in? What happens if I don't opt in? How do I opt in?
*Loans & Credit Cards >*	How can I apply for a loan? Do I need to have an account to apply for a loan? How do I get the title for my paid-off vehicle? How do I update my auto insurance information? I just paid on my Visa card...how could it be declined? What can I do if I'm getting behind on my payments? What can I do if my vehicle is repossessed? What can I do if I'm worried about foreclosure? How can I dispute a charge to my credit card? What if I need a business loan for under $25,000?