Lost or stolen card? Block, Unblock, or Activate a Visa Credit or Debit Card

Block, Unblock, or Activate a Visa Credit or Debit Card

Block a Card
Has your Visa Credit or Debit Card been lost or stolen? Contact Visa immediately to make a report:

(866) 896-4689

When calling this number please have prepared:

  • The last 4 digits of your Social Security Number.
  • The full number of the compromised card.
  • Your billing zip code.
  • A list of all fraudulent transactions including the exact date of each transaction and the amount charged.

Your card will be blocked and a new Visa card number will be issued automatically. Your new card will be mailed and should arrive in about 7 to 10 business days.

Please note that only future transactions can be blocked; any existing or pending charges (as of the time the card was blocked) will still go through. If you have concerns about pending charges, please contact our Member Support Center.

Unblock a Card
If you receive a call, email, or text from our Risk Management team regarding possible fraudulent activity on your Coast Central Visa Debit or Credit card, they will provide you with the contact information needed to either confirm or deny fraudulent activity. Unusual out-of-the-area transaction activity is often what triggers these blocks, so the phone number is also provided below for those who may be traveling and need to unblock their card(s):

(800) 294-2147

Activate a Card
If you’ve received a new Visa Credit or Debit Card and need to activate it, please contact Visa to enable it for immediate use. Once you activate your card, stay on the line to set your PIN. You may also visit any of our Member Services Branches to set or change your PIN.

(866) 896-4689

Was your card blocked?
Country blocks and restrictions placed on Credit and Debit Cards are becoming more and more of an unfortunate reality within all financial institutions. This is due to the rising high fraud that is occurring in particular countries, states, cities or particular types of merchants; all of which we monitor constantly to protect you. Unfortunately, sometimes these blocks can interfere with your travel plans. If you know you are planning a trip, please make sure to notify us so that we can exclude you from any restrictions that may be placed in the area you are traveling to. As always, you can contact us if you have any questions.

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